- All appointments require a non-refundable deposit.
- Appointments are not confirmed without a deposit.
- Deposits are strictly non-refundable under any circumstances.
- Deposits are non-transferable to other individuals or future bookings outside policy terms.
72-Hour Notice Requirement (Mandatory)
- A minimum of 72 hours’ notice is required to cancel, reschedule, or alter any appointment.
- Any cancellation, reschedule request, or treatment change made with less than 72 hours’ notice will result in:
- Immediate loss of deposit
- Prepaid courses, packages, vouchers, or skincare plans being marked as USED and non-redeemable
- No exceptions.
Change of Treatment Policy
- All treatment changes require a minimum of 72 hours’ notice.
- Failure to provide 72 hours’ notice will result in the original booked treatment being charged in full.
No Shows
- Failure to attend your appointment will result in 100% loss of deposit.
- Clients who fail to attend without notice may be required to pay in full upfront for all future bookings.
- Repeated no-shows will result in refusal of future appointments.
Late Arrivals
- Clients arriving more than 10–15 minutes late may have their appointment cancelled.
- Deposit will be retained.
- Treatment time will not be extended under any circumstances.
Refund Policy
- All treatments are non-refundable once administered.
- Results vary between individuals and refunds will not be given based on dissatisfaction with aesthetic preference.
- Additional treatment may be required to achieve desired results and will be chargeable.
Right to Refuse Treatment
Aesthetics Kent reserves the right to refuse treatment if:
- You arrive intoxicated or under the influence
- You present contraindications
- You behave inappropriately or aggressively
- You fail to follow pre-care or aftercare instructions
You fail to follow pre-care or aftercare instructions
Medical Cancellations
- Medical emergencies must be supported with evidence.
- Approval of deposit transfer is entirely at practitioner discretion.
Agreement
By booking an appointment, you confirm you have read, understood and agreed to this policy.
